When a parent recommends Baby Direct to a friend, it means a great deal to our team. Choosing a pram, cot or car seat takes thought, and we know the store you choose matters too.
That is why we are proud to celebrate being named Most Recommended Baby Store in the 2026 Finder Customer Satisfaction Awards, alongside a second category win and three Highly Commended recognitions.
- Winner: Most Recommended Baby Store
- Winner: Top Rated Baby Store Rewards & Offers
- Highly Commended: Loved Brand
- Highly Commended: Value
- Highly Commended: Quality Service
Thank you for putting your trust in us
To everyone who has visited our showroom, ordered online, asked a question or recommended us to another family: thank you. Your support is what gives this recognition its meaning.
Baby shopping comes with plenty of decisions. Will the pram fit the boot? Is there enough room for the cot and chest? Which nursery chair feels comfortable? We want to help you answer those questions and choose with confidence.
What we will keep working on
For us, these awards are a reason to keep improving the everyday shopping experience: clear product information, useful advice, considered package choices and support when you need it.
Value is about the whole purchase. It includes knowing what comes in the box, choosing something that fits your space and understanding how you will use it. That is the approach we want to bring to every conversation with our customers.
Planning for a new arrival?
If you are just getting started, our newborn checklist can help you separate the first-week essentials from the things that can wait. If you are comparing prams for a growing family, explore our VEVO folding and single-to-double comparison guide.
Come and see us at 178 Princes Highway, Dandenong VIC 3175, or contact our team for help with your shortlist.
Thank you for making Baby Direct part of your family’s story.

