We understand that you would like to shop with confidence at Baby Direct.  Please see below our policies regarding Returns including exchange and change of mind; Cancellation; and Faulty items including manufacturers warranty. We reserve the right to not offer a refund.

 

CHANGE OF MIND BEFORE DELIVERY

If you have a change of heart before the delivery of your order, please reach out to our customer service team for a full store credit . No refunds will be offered unless required by law. 

 

CHANGE OF MIND AFTER DELIVERY

If you have received your order and for whatever reason are unhappy with your choice, you will be eligible for a store credit OR exchange, providing you meet the following criteria:

• You reach out to our customer service team within 7days of receiving your order
• Your product/s are unused and in original packaging (please see below for guidelines)
• All parts received are in tact (e.g. internal packaging, hardware, instructions)

Please note that the store credit OR exchange will be to the value of your purchase price LESS the original freight costs. By lodging a return due to a change of mind, you are also accepting that the cost of delivery to return your order to us will be at your own expense. No refunds will be offered unless required by law. 

 

ITEMS RECEIVED WITH MINOR DAMAGES

If you have received your order and have noticed minor cosmetic damages to the product, you may be subject to a partial refund or replacement. Should this occur, please reach out to our customer service team within 7 days of receiving your item with images and details and they will get back to you with the particulars of the process to follow. 

If you do not wish to accept either of these options (partial refund/replacement), it will be deemed as a change of mind and in which case you will receive a store credit as per our change of mind policy above.

 

ITEMS NOT ELIGIBLE FOR A REFUND, EXCHANGE OR STORE CREDIT 

If you have purchased or are looking to purchase one of the following, please be aware that should you have a change of heart, they WILL NOT eligible for a refund, exchange OR store credit.

• Customisable 
• Clearance items/ floor stock 
• Mattresses  (warranty still applies on mattresses)
• Hardware