We deliver within Australia only. We do not ship overseas, including New Zealand. Some Australian locations are excluded; please see our Shipping Policy for details. Delivery charges are calculated at checkout.

Delivery timing depends on the product, stock availability, your postcode and the carrier. Please check the product page for any preorder or dispatch estimate and your order confirmation for delivery information. Peak periods can cause delays. For help with an estimate before ordering, contact sales@baby-direct.com.au.

We use courier and postal services appropriate to the product and destination. Available delivery options and charges are shown at checkout. Please see our Shipping Policy for delivery exclusions.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

You can contact us through our contact page! We will be happy to assist you.